Shipping and returns
Free shipping over CA$150, and 30 days to return a sealed package.
Draft for legal review.
Last updated: November 2, 2026.
Shipping
Where we ship
We ship across Canada and to the United States.
[To confirm with the owner: the currency for US buyers, and who pays US duty.]
How long it takes
Orders arrive in 5 to 10 business days.
Prescription orders take longer to deliver, and we confirm the timing by email.
What it costs
Shipping is free over CA$150.
[To confirm with the owner: what shipping costs on orders under CA$150.]
Returns
What you can return
You can return a pair within 30 days, as long as the package is sealed and undamaged.
[To confirm with the owner: whether the 30 days start on the order date or the delivery date.]
How to start a return
Write to us at support@glassesperfection.ca and we will reply with the next steps.
Return shipping
[To confirm with the owner: who pays return shipping.]
Refunds
[To confirm with the owner: how soon a refund is issued after we receive the return, and whether shipping is refunded.]
Prescription orders
Prescription orders are final sale. The lenses are made to your prescription, so we cannot accept them back.
A damaged or wrong pair
[To confirm with the owner: what we do when a pair arrives damaged, or is not the pair you ordered.]
Warranty
[To confirm with the owner: the warranty wording for an independent seller.]
Your rights
This policy does not limit the rights you have under the consumer protection law that applies to you.
[To confirm with the owner: when the lens price is paid, and whether the customer can cancel before approving it.]