Questions before you buy
Short answers to what people ask most.
The glasses
Are the glasses genuine?
Yes. Every pair is new and genuine. We are an independent retailer and are not affiliated with or authorized by the brands we sell.
Which brands do you carry?
We carry 26 brands, including Ray-Ban, Oakley, Prada, Persol and Michael Kors. You can see them all on our brands page.
Which smart glasses do you sell?
Ray-Ban Meta Gen 2 and Gen 3, Oakley Meta HSTN and Vanguard, and the eight models of the Essentials Line. See our smart glasses.
How do I know a frame will fit?
Read the three numbers printed on a pair that fits you well, then compare them with the frame you want. Our guide How to read the numbers on your frame shows you how.
Prescription lenses
How do I order prescription lenses?
Add the frame and lenses to your cart, then email us a current prescription and your pupillary distance (PD). A licensed optician reviews it before anything is made. Our prescription lenses page has the steps.
Who reviews my prescription?
A licensed optician reviews it, and we confirm the final price.
Where do I find my pupillary distance?
Look on your prescription first. If it is not there, ask the clinic that wrote it, or follow our guide on measuring your pupillary distance.
How long do prescription orders take?
Prescription orders take longer to deliver, and we confirm the timing by email.
Shipping, prices and tax
How long does shipping take?
Orders arrive in 5 to 10 business days. Shipping is free over CA$150.
Where do you ship?
Across Canada and to the United States.
Do prices include tax?
No. Prices are in Canadian dollars before tax, and tax is calculated at checkout.
How do orders to the United States work?
We ship to the United States, and prices on this site are in Canadian dollars. [To confirm with the owner: the currency for US buyers, and who pays US duty.]
Returns and service
Can I return a pair?
Yes, within 30 days, as long as the package is sealed and undamaged. Prescription orders are final sale. Our shipping and returns page has the details.
Is there a warranty?
[To confirm with the owner: the warranty wording for an independent seller.] Your rights under consumer protection law still apply.
How do I reach you?
By email at support@glassesperfection.ca, seven days a week.